Shipping & Returns

IMPORTANT SHIPPING UPDATE! Due to the recent COVID-19 outbreak all shippers have posted some delivery time delays, some of these delays are quite extended, so please be patient as most valued front line workers are on overload at this time! Our fastest service at this time will be UPS.

Notifications have been posted on most shippers websites and it has been headline news on most TV news networks. We are currently finding that even local deliveries are taking up to 7-28 working days as most shippers are completely overwhelmed at this time. We guess they are prioritising medical supplies to our front line workers safety etc. and have adapted new distancing protocols etc. The two fastest options right now seem to be UPS and Express Canada Post. UPS seem to be the most reliable, but no guarantees can be provided at this time. If you chose Canada Post as your delivery method this will avoid contact and will be delivered directly into your mail box. Please be aware that Canada Post does not come with tracking.

This situation is completely outside our control and evolving on a daily basis. Thank you for your understanding at this unprecedented time, most important we hope that you and your family stay safe.

Thank you,

Steve B
President

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ReelFlies.ca offers a FREE Shipping option on most Fishing Fly Orders over $60 plus tax. (Fly boxes and large items excluded! Free shipping does not come with tracking)

Our Shipping Policies are straight forward and clear. If you live in Canada or the USA and the Flies you have ordered total over $60 plus tax. then you qualify for FREE Shipping. Free Shipping or Standard Canada Post is generally not offered on larger sized items, such as most fly boxes, reels, and waders etc. There are also a few very large flies that are excluded, as they are physically too big for us to ship with this economical service. If ordering Fly Boxes or Large Popper flies etc. please choose one of our Expedited or Express services. If you are heading on an important fishing trip then make sure to choose a fast tracked shipping option i.e. UPS or Express Parcel from Canada Post, both are available at checkout.

The FREE Shipping option is sent via our standard Canadian postal delivery service. Delivery lead-times for most of Canada is Generally 3-9 days (depending on your location).  For the USA shipping times average of 3-5 days via USPS tracked. (International fly orders can take up to 21 days if the package is held up in US Customs for inspection). We cannot be responsible for any Customs delays. All paperwork is correct and the goods will clear once they take the time to inspect. Please also allow time for processing as we pick or tie orders in the order they come in.

CANADIAN SHIPPING OPTIONS:

Due to COVID 19 all orders are seeing shipping delays at this time!

New FRONT PORCH PICKUP! Due to COVID 19 we are offering a front porch pick up option. We will call you when your order is ready and arrange a time for collection. Make sure to leave your contact phone number and allow time for order processing. This can be up to 48+ hours depending on current order levels.

FREE SHIPPING: Generally 2-9 Days (Canada)

CANADA POST: Generally 2-9 Days (Canada)

EXPEDITED PARCEL: Generally 1-7 Days (Usually 1-2 Days for GTA, Most parts of Southern Ontario, most parts of QC, Montreal, Quebec City etc. Alberta, Calgary, BC generally 5-7 Days. These are just estimates as Expedited Parcel is not a guaranteed timed service. Expedited Delivery is available with (5 FREE Flies) with orders over $60 for just $11.95 (Canada Only) (Excludes Northern regions, NWT and Remote areas.) Tracking available by request!

FASTEST! FedEx & UPS: Generally 1-4 Days (most areas). If you have an important fishing trip planned? then is our fasted Canadian service, most orders arrive next day. Please also allow time for processing and packing. (Excludes Northern regions, NWT and Remote areas some size and some locations, size and weight restrictions apply) Tracking available by request!

TRACKING & INSURANCE: Included with Expedited or Express Services!

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Due to COVID 19 all orders are seeing shipping delays at this time!

USA SHIPPING OPTIONS:

SMALL PACKET GROUND USA: Generally 4-14 Days

SMALL PACKET AIR USA: Generally 4-9 Days

USPS TRACKED: Average 3-5 Days to most USA locations flat rate cost $9.95. (Most Popular) Tracking available!

Shipping times vary depending on your location, Customs clearance etc. If you are in a remote location please allow ample time for delivery, higher delivery rates may apply. Tracking numbers are not automatically provided, but they can be requested if you have chosen to upgrade to our USPS tracked service.

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IMPORTANT! Tracking is not made available with Free Shipping or Canada Post shipping options! If you need tracking and insurance choose, Expedited, Express or USPS.

Shipping options are available to some other Countries including Austrailia and charges will vary depending on the delivery method you choose. If you have any queries regarding shipping then please feel free to email us or call one of our ReelFlies® customer services representatives on 519.409.0376.

Thank you for your business.